THE NADI BLOG
WORKING TO PRESENT RESEARCH-DRIVEN KNOWLEDGE
David F. Lo, BA, MBS1,2
Dr. Lee is a former National Taiwan University Hospital (NTUH) superintendent who is now part owner of a new medical clinic in Taipei, Taiwan. The clinic is called Doctors' Doctor Clinic (roughly translated) and is located on the 3rd floor of the Taipei World Trade Center International Trade Building. He received his MD degree at Tokyo Medical School in Japan and worked as a professor at China Medical University teaching courses in Internal Medicine.
The trend today in Taiwan is that patients often develop a mistrust in a doctor, not following his or her directions and throwing away medications. Dr. Lee’s goal is to fix this gap and fix this relationship so that patients will begin to trust their doctors, ask more questions, and get better medical information in return.
Thus, at the Doctor’s Doctor Clinic, Dr. Lee aims to create the best experience for the patient. If you compare this clinic to other hospitals and clinics, you will see that this clinic
spends a lot more time with patients. Under the Taiwanese National Health Insurance system, doctors see hundreds of patients in one morning or afternoon and do not get to spend quality time with patients. At Doctors' Doctor Clinic, doctors only see a small number of patients, educating the patient and building that important patient-doctor bond.
The consequences for this better relationship are that this clinic is one of the most
expensive clinic in Taiwan. Dr. Lee hopes that in the future, they would be able to develop a
better balance between cost and service so that patients will still get high-quality treatment at a more affordable price so that they do not need to sacrifice cost for treatment. He wishes that this clinic will allow more freedom for patients who want a better option.
Leadership is extremely important in this environment. Although it is not as stressful as a whole department in a hospital, having the correct leadership with strong leaders who know what everyone is doing is key to running a smooth and successful clinic. There are around 30 doctors at the Doctor’s Doctor Clinic, so communication is really important so that the flow of patients is smooth and simple.
When a new doctor is signed onto the practice, they follow a “trial” or “warm-up” period
where he or she follows a more experienced doctor around to get used the location of equipment and facilities. During this 1-2 week period, they get to learn the staff, learn how to use the healthcare management system and learn how to use the devices. They are kept up to date with new treatments, software, and policies at a computer station at the back of the clinic. They also get to spend quality time with their colleagues because they will often be working together so having that relationship built early on is extremely important.
Dr. Lee was inspired to become a leader by his father was assistant chief of surgery at a
local Taipei hospital. He was a very kind doctor and everyone looked up to him. He treated
everyone like they were part of his family and gave great advice to both patients and staff. He developed this a kind of respect and admiration from his peers, not only through his skills as a surgeon, but through his skills as a leader, bringing about great changes that helped both the hospital and the patients that visited that hospital.